Terms of use
PEGAZ AVIATION DOO BEOGRAD-PALILULA
Šifra delatnosti – 3030 – Proizvodnja vazdušnih i svemirskih letelica i odgovarajuće opreme
Beograd Palilula
Email – online@panoramskilet.com
MIB – 21467880
PIB – 111353930
Website – www.panoramskilet.com
Kontakt telefon – +381 62 92 12 176
User privacy protection:
On behalf of “Pegaz Aviation doo” we undertake to protect the privacy of all our customers. We collect only the necessary, basic data about customers/users and data necessary for business and informing user in accordance with good business practices and in order to provide quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is safely stored and is available only to employees who need this data to perform their work. All employees of “Pegaz Aviation doo” are responsible for respecting the principles of privacy protection.
Protection of confidential transaction data:
When entering payment card data, confidential information is transferred through public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technologies. Data security during purchases is guaranteed by the payment card processor ChipCard a.d. Beograd, so the entire payment process is performed on the ChipCard website. Payment card information is not available to our system at any moment.
Conversion Statement:
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informative display of prices in other currencies, the exchange rate is used (the sales rate of Raiffeisen Bank is used). The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same currency at the exchange rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website.
Method of payment/Ticket purchase:
– Online payment by payment cards through our website
– Online payment by payment cards through the website www.tickets.rs
– Payment by cash on delivery (In this option, the Post Office will additionally charge the purchase and delivery of the ticket on top of the ticket price)
Online payment by payment cards:
Method of delivery of the ticket for the panoramic flight:
After your online payment with a payment card, which you can make through our website or the website www.tickets.rs, you will receive an electronic ticket for a panoramic flight in your email inbox within 24 hours.
How to order/buy a ticket for a panoramic flight by cash on delivery?
You order/buy a ticket for a panoramic flight by filling in all the required information, so that we can fill out the ticket and send it to the appropriate address. Payment is made by cash on delivery in the dinar equivalent on the day the ticket arrives. If you are not at the address on the day of delivery, you can pick it up later in your post office with your identity card and a piece of paper left by your postman in your mailbox (in this case, you can pick up the ticket within the next 5 working days of the post office).
Delivery costs are charged according to the standard price list of the POST OFFICE of Serbia. After ordering, the ticket is delivered within the next 48 hours.
How to use a ticket for a panoramic flight?
The ticket for the panoramic flight is valid for one year, when you want to use the ticket, you need to contact us the day before (panoramic flights are performed on every day of the week) in order to schedule your panorama. If you want to schedule yor flight on the same day you contact us, you first need to check availability with us. One panoramic flight ticket implies one panoramic flight in which there may be at least one person up to a maximum of three persons, plus a pilot.
Applications are made by calling on the phone: +381 62 92 12 176
Restrictions:
– Minors can take part in a panoramic flight with their parents present.
– The maximum weight per person is not specified, but the total weight of all passengers and crew. When making a reservation, you should contact us first if one or more people weigh more than 100 kilograms.
– No medical examination is required to perform a panoramic flight.
Health restrictions:
There are certain conditions that can prevent you from performing a panoramic flight such as epilepsy, severe head injuries, frequent fainting, high blood pressure, heart or lung diseases, diabetes or mental illnesses. If you have any of these conditions, you need to consult a physician and bring a signed certificate that you can participate in the panoramic flight. For safety reasons, your pilot has the final decision on your fitness to fly.
Refund:
By law, the buyer is entitled to a refund within 14 days from the date of purchase outside of business premises (online shopping), without specifying the reason and additional costs. If more than 14 days have passed since the purchase of the ticket, a refund is not possible. If the ticket is used, a refund is not possible.
Extension of the validity period of the ticket:
Validity of the panoramic flight ticket can be extended for one year by paying an extension fee in amount of 50% of the ticket’s current price. An extension can only be made once and must be made before the original expiration date.
Your ticket for a panoramic flight is regarded failed/expired:
– If the validity date written on the ticket expires, it will fail and can no longer be used.
– The ticket for the panoramic flight is for a single use. After using the ticket once, it cannot be used again.
– If you arrive at the agreed time and for any reason you cancel the panoramic flight, your ticket fails and cannot be used again.
– When you register and confirm the date of your panoramic flight, and you do not show up for any reason, your ticket expires and can no longer be used.
– After the plane you are on takes off, if you do not complete the panoramic flight route on your request, your ticket expires and can no longer be used.
Cancellation of a scheduled panoramic flight:
– Pegaz Aviation doo has the right to cancel the date of your panoramic flight in case that the flight is not possible due to the weather conditions (heavy clouds, fog, rain, snow, strong wind, water on the runway, etc.). In this case, you have the right to apply again and schedule a new reservation for a panoramic flight within the validity of your ticket.
– Pegaz Aviation doo has the right to cancel the date of your panoramic flight in the event of unforeseen technical reasons. In this case, you have the right to apply again and schedule a new reservation for a panoramic flight within the validity of your ticket.
– Pegaz Aviation doo has the right to cancel the date of your panoramic flight in case of military, police and political activities that involve the occupation of airspace in the area of the panoramic flight. In this case, you have the right to apply again and schedule a new reservation for a panoramic flight within the validity of your ticket.
– In all cases where the panoramic flight is canceled by “Pegaz Aviation doo” on the same day the ticket for the panoramic flight expires, the ticket will be automatically extended until the first subsequent available date.